Sales Operations (E-commerce)

September 4

Apply Now

Receive Emails with Similar Jobs

TLNT

WebsiteLinkedInAll Job Openings

Exceptional talent helping companies achieve their goals.

11 - 50

Description

• Customer service operations, order management, and support: • Review and enter customer purchase orders to ensure accuracy and successful fulfillment. • Manage orders from receipt and confirmation to successful delivery while anticipating and resolving potential issues in a timely manner. • Respond to customer inquiries via email and phone and provide an exceptional customer experience. • Escalate issues or questions to senior team members to determine appropriate resolution and response. • Provide feedback to our team on ways to improve our service and offering. • Sales operations: • Assist with inventory and site content updates. • Data entry and auditing documents for accuracy. • Special projects: • Data analysis and reporting. • Accounting and reconciliation. • Process documentation and training other team members.

Requirements

• 3+ years of customer service experience with an excellent track record at a world-class company. • Google suite (i.e. Gmail, Sheets), Microsoft Office (Excel, Powerpoint) • E-commerce or retail experience is a plus (i.e. Shopify, working in a store, running an online business, etc.) • Empathize and anticipate customer needs and deliver exceptional customer service. • Being passionate about e-commerce, retail brands, and products. • Nothing gets by you - you have meticulous attention to detail. • Exceptional analytical and communication skills. • Leverage the latest tools and tactics to optimize and work within a fast-moving environment.

Benefits

• Competitive salary. • This is a full-time, long-term position. • The position is immediately available and requires entering into an independent contractor agreement with TLNT. • Work from home. • Monday through Friday, 8am to 5pm (+/- 2 hour accepted) - PST. • 10 days PTO + 9 days US holidays • Additional perks