Project Manager - Support Services

3 days ago

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Grace Hill

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Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology.

online training • real estate training • property management training • compliance training • fair housing

51 - 200 employees

🏠 Real Estate

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2014-08

📋 Description

• The Project Manager is a key client-facing role at Grace Hill, responsible for transforming data into actionable insights that drive business decisions for our multifamily and commercial real estate clients. • Collaborate closely with our internal analyst and customer success teams to ensure the successful execution of projects, culminating in compelling presentations to C-suite executives, asset managers, and property owners/operators. • Efficiently manage a high volume of simultaneous projects, ensuring timely delivery and exceptional quality at every stage. • Develop and maintain strong relationships with key client stakeholders, understanding their unique business goals and challenges. • Lead client-facing meetings, ensuring all parties are informed and aligned on project expectations and outcomes. • Deliver high-impact presentations of results to senior-level client audiences, translating data into actionable recommendations that drive change. • Partner with the analyst team to ensure the accurate interpretation and analysis of client’s customer experience data, including results from customer surveys, online reputation, and other Grace HIll solutions, identifying key trends and patterns. • Serve as a subject matter expert on project process, best practices, and industry trends.

🎯 Requirements

• High school diploma required. • College degree preferred or an equivalent combination of relevant education and work experience, preferably in analytics, project management, market research, management consulting, or related field. • Excellent project management skills, with a track record of successfully managing project loads. • Ability to work autonomously in a fast-paced organization. • Strong interpersonal, relationship-building, and teamwork skills, with the ability to interface at all levels of management and personnel, both internally and externally, with a high level of customer/client service mentality. • Experience with Salesforce, CRMs, Google Workspace, or project management tracking tools is a plus. • Experience with customer experience, employee experience, and online reputation data is a plus.