Director - Observability Architect

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Grafana Labs

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Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations

Monitoring • Observability • Dashboards

501 - 1000

Description

• Are you passionate about orchestrating an industry-leading customer experience? Grafana is evolving to create an elite team that will redefine post sales technical partnership in the industry: the Observability Architect. In this role, you’ll build the team who pioneers this new function. This is an exciting opportunity to lead a transformation of our Customer Experience organization. • Observability Architects will plot the path to observability maturity and walk it with the customer. They will work hand in glove with our Engagement Managers, who manage service engagements and serve as a customer lifecycle Centre of Excellence. As director of Observability Architecture at Grafana Labs, you will be at the vanguard of evolving our practice to meet the unique demands of our customers. • You and your teams will own the long term adoption, expansion and overall experience of Grafana's customers. The OA team will create impactful experiences and execute them in moments that matter to our customers–executive business reviews, business value reviews, workshops and training. They will provide direct implementation assistance at times to facilitate adoption and expansion. In short, you will lead teams that drive Grafana Labs’s worldwide growth by educating existing customers to ensure they are happy, successful and realizing genuine value. The OA will be our customers’ primary technical contact as well as their voice to the Product Management and Engineering teams. • You’ll build a team that will drive results for our customers and be the envy of the Observability space.

Requirements

• 3+ years leading a post-sales technical team, 5+ years in the high tech industry having held roles such as TAM Manager, SE Manager, Professional Services Manager, Developer, Sales Engineer/Architect, Manager, etc. • Direct technical experience in observability or closely related field • Direct experience mentoring, developing people and managing performance over time. • Experience in Open Source or Cloud first/Product lifecycle management a big plus. • Deeply knowledgeable of the operational expertise in observability strongly preferred. • Direct experience selling monitoring/data/visualization products. • Creativity in solving customer adoption Challenges. • Hire and maintain teams that can assist customers in troubleshooting technical issues that may arise as well as assisting with RCA. • Experience forecasting headcount needs. • You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. • You will love running teams that solve technical challenges and thrive on bringing creative solutions to our customers.

Benefits

• For more information about the perks and benefits of working at Grafana, please check out our careers page.