Observability Architect
September 27
Description
• Are you passionate about orchestrating an industry-leading customer experience? • Grafana is evolving to create an elite team, redefining post sales technical partnership: the Observability Architect. • You’ll pioneer a new function and drive the transformation of our Customer Experience organization. • Observability Architects will guide the observability maturity journey of customers. • You will manage technical relationships, provide strategic consulting, and ensure successful implementation of our products. • This role requires a deep understanding of our technology and excellent problem-solving skills. • You will drive Grafana Labs’s growth by educating customers to ensure satisfaction and value.
Requirements
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). • Experience deploying and operating Kubernetes. • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. • Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus. • Proven ability to manage multiple clients and projects simultaneously. • Excellent problem-solving and analytical skills. • Outstanding communication and interpersonal skills. • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages. • Ability to travel as needed to meet with clients (up to 25%).
Benefits
• equity • bonus (if applicable) • other benefits listed on our careers page.
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