Grafana Labs
Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.
Monitoring • Observability • Dashboards
Observability Architect
September 27, 2024
Grafana Labs
Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.
Monitoring • Observability • Dashboards
📋 Description
• Are you passionate about orchestrating an industry-leading customer experience? • Grafana is evolving to create an elite team, redefining post sales technical partnership: the Observability Architect. • You’ll pioneer a new function and drive the transformation of our Customer Experience organization. • Observability Architects will guide the observability maturity journey of customers. • You will manage technical relationships, provide strategic consulting, and ensure successful implementation of our products. • This role requires a deep understanding of our technology and excellent problem-solving skills. • You will drive Grafana Labs’s growth by educating customers to ensure satisfaction and value.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). • Experience deploying and operating Kubernetes. • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. • Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus. • Proven ability to manage multiple clients and projects simultaneously. • Excellent problem-solving and analytical skills. • Outstanding communication and interpersonal skills. • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages. • Ability to travel as needed to meet with clients (up to 25%).
🏖️ Benefits
• equity • bonus (if applicable) • other benefits listed on our careers page.
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