Observability Architect

February 5

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Grafana Labs

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Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

Monitoring • Observability • Dashboards

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Are you passionate about orchestrating an industry-leading customer experience? Grafana is evolving to create an elite team that will redefine post sales technical partnership in the industry: the Observability Architect. • Observability Architects will plot the path to observability maturity and walk it with the customer. • You will own the long term adoption, expansion and overall experience of Grafana's customers. • The OA is responsible for managing technical relationships, providing strategic consulting, and ensuring the successful implementation and optimization of our products. • The OA will also be our customers’ primary technical contact as well as their voice to the Product Management and Engineering teams. • You’ll be elite, drive customer results and be the envy of the observability space.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). • Experience deploying and operating Kubernetes. • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. • Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus. • Proven ability to manage multiple clients and projects simultaneously. • Excellent problem-solving and analytical skills. • Outstanding communication and interpersonal skills. • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages. • Ability to travel as needed to meet with clients (up to 25%).

🏖️ Benefits

• equity • bonus (if applicable) • other benefits listed on our careers page.