Senior Observability Architect

October 26

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Grafana Labs

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Monitoring • Observability • Dashboards

501 - 1000

Description

• Are you passionate about orchestrating an industry-leading customer experience? • Grafana is evolving to create an elite team that will redefine post sales technical partnership in the industry: the Senior Observability Architect. • In this role, you’ll pioneer this new function. • Observability Architects will plot the path to observability maturity and walk it with the customer. • They will work hand in glove with our Engagement Managers, who manage service engagements and serve as a customer lifecycle Centre of Excellence. • As an Observability Architect, you will be at the vanguard of evolving our practice to meet the unique demands of our customers. • You will own the long term adoption, expansion and overall experience of Grafana's customers. • The OA is responsible for managing technical relationships, providing strategic consulting, and ensuring the successful implementation and optimization of our products. • This role requires a deep understanding of our technology, the ecosystem around it, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. • In short, you will drive Grafana Labs’s worldwide growth by educating existing customers to ensure they are happy, successful and realizing genuine value. • The OA will also be our customers’ primary technical contact as well as their voice to the Product Management and Engineering teams. • You’ll be elite, drive customer results and be the envy of the observability space.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). • Experience deploying and operating Kubernetes. • 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. • Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus. • Proven ability to manage multiple clients and projects simultaneously. • Excellent problem-solving and analytical skills. • Outstanding communication and interpersonal skills. • Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages. • Ability to travel as needed to meet with clients (up to 25%).

Benefits

• Benefits include equity • Bonus (if applicable) • Other benefits listed on our careers page.