Senior Solutions Architect
September 16, 2024
Description
• Provide specialized business and technical consultation for customers. • Manage lifecycle of customer onboarding and adoption of Grafana offerings and features. • Deliver packaged training, quick-starts, and specialized consulting. • Monitor support requests and identify recurring issues as voice of the customer. • Base project management skills to monitor customer initiative progress.
Requirements
• 5+ years of experience working on deployment teams, using project management techniques. • Direct experience with o11y. • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers • Self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills to communicate with customers, partners, and internal members. • Vision to help us take our company to the next level. • Executive Presence.*nix and Windows Server Administration. • Kubernetes (kubectl, Helm, Tanka preferred). • Experience with Cloud Platforms - AWS, GCP, Azure. • Systems Architecture design. • Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).
Benefits
• equity • bonus (if applicable) • other benefits listed on our careers page
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