Customer Success Specialist
2 days ago
Description
• Granicus is seeking a Customer Success Specialist to support SaaS solution adoption • Provide exceptional customer service for high-quality civic experiences • Strong candidates will nurture client relationships • Experience in public sector or software organizations is ideal • Develop expertise in SaaS platforms and translating technology benefits
Requirements
• 2+ years experience in customer service or client-facing roles • Agile learner excited by change • Excellent phone and email communication skills • Enthusiasm for expanding knowledge and skills • Thrive in a lean, self-propelling, proactive environment • Effective problem solving, time management, and organizational skills • Commitment to diversity of thought • Experience with Salesforce or another CRM software preferred • Public sector knowledge preferred
Benefits
• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions for important discussions • Microsoft Teams communities focused on wellness and more. • Special guest discussions on impactful issues
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