Project Manager

August 9

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Granicus

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Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• Manage complex mission driven projects for public sector clients • Own the project scope, timeline, and budget • Responsible for coordination of cross-functional teams to best serve Granicus customers • Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables • Leverage company standard processes and tools for executing, tracking, and billing projects • Serve as an innovator to strengthen the value of Services projects and to expand offerings • Provide expertise as a trusted advisor to internal resources, customers and partners • Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices • Partner with and consult with internal teams in pursuit of Services opportunities • Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects • Survey and analyze customer satisfaction of projects delivered by department • Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Requirements

• Minimum of 3 years+ of experience overseeing complex projects • Experience managing projects and working with distributed/remote teams • Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and digital communication • Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel • Enjoy managing simultaneous projects in a fast-paced environment • Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback • Familiar with digital Content Management systems and web tools • Demonstrated project management experience, or any equivalent combination of education and work experience • Proficient use of project management solutions • Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint) • Possess superior communication (oral and written) and analytical skills