Technical Support Representative - Tier 1

October 5

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Granicus

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Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• Granicus builds and maintains technology for the Govtech industry. • We serve 5,500 government agencies and over 300 million citizens. • The role involves providing technical assistance for Granicus software applications. • The representative is the first contact for customers seeking technical support. • Responsibilities include resolving inquiries and collaborating with internal teams.

Requirements

• 2+ years of experience in a customer service field focusing on technology support. • Fluent in English; other languages are a plus. • Strong problem-solving skills with technical troubleshooting experience. • Familiar with software applications, Microsoft Office Suite, and operating systems. • Proven track record in technical support or application support roles. • Experience with ticketing systems and CRM tools. • Ability to work in a quiet, dedicated space with minimal supervision. • Experience with Salesforce CRM, Service Cloud, and JIRA. • CompTIA Certification or equivalent is desirable. • High-speed internet connection is required.

Benefits

• Enjoy diverse employee resource groups that foster inclusion and diverse voices. • Participate in 'Coffee with Mark' sessions to discuss important issues with our CEO. • Join Microsoft Teams communities focused on wellness, art, family, and more. • Engage in discussions with special guests about topics impacting our employee population.