Community Manager - Malaysia
November 10
Description
• Set and implement social media and communication campaigns to align with marketing strategies • Provide engaging text, image and video content for social media accounts • Respond to comments and customer queries in a timely manner • Monitor and report on feedback and online reviews • Organize and participate in events to build community and boost brand awareness • Coordinate with Marketing, PR and Communications teams to ensure brand consistency • Liaise with Development and Sales departments to stay updated on new products and features • Build relationships with customers, potential customers, industry professionals and journalists • Stay up-to-date with digital technology trends
Requirements
• Proven work experience as a community manager • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) • Ability to identify and track relevant community metrics (e.g. repeat attendance at events) • Excellent verbal communication skills • Excellent writing skills • Hands on experience with social media management for brands • Ability to interpret website traffic and online customer engagement metrics • Knowledge of online marketing and marketing channels • Attention to detail and ability to multitask
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