KYC Specialist
Yesterday
Description
• Manage the flow of incoming documents for primary account verification. • Manually process KYC documentation, primarily for clients from Latin America, Southeast Asia and Africa. • Define the required set of documents for account verification. • Detect fraudulent activity in identity, payment, and residence documents. • Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently. • Identify primary fraudulent activities and develop effective fraud prevention systems. • Ensure the completeness and accuracy of data provided by clients. • Advise clients on missing KYC documents. • Make decisions on the approval of clients' KYC documentation. • Prepare electronic reports. • Utilize various CRM systems effectively.
Requirements
• Proficiency in English at an intermediate level or higher. • Relevant previous experience in the field of customer support/customer compliance/customer experience will be a plus. • Ability to work within a rotating shift schedule (2/2 schedule: 08:00 - 20:00, 20:00 - 08:00, EET time zone); • Understanding of basic KYC and AML procedures will be a plus. • Experience in verifying the authenticity of documents will be a plus.
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