Digital Patient Engagement Coordinator

4 days ago

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Troop

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Troop is a platform that connects individuals with job opportunities, specifically focusing on remote roles, consulting positions, and marketing gigs across various industries. It aims to help job seekers find their ideal roles by showcasing their skills and expertise to leading companies, including tech firms, real estate businesses, and startups. Troop also emphasizes growth and success in sales roles, providing candidates with a wide range of opportunities to advance their careers.

Investor Communications • Investor Relations • Shareholder Communications • Proxy Advisory • Asset Stewardship

2 - 10 employees

Founded 2021

🤝 B2B

🎯 Recruitment

💰 Seed Round on 2022-07

📋 Description

• We’re seeking a part-time Digital Patient Engagement Coordinator to manage incoming inquiries—primarily via SMS—and provide light phone consultation support as needed. • You’ll work in a flexible, on-call capacity throughout the day, quickly responding to leads as they come in. • During slower periods, you won’t have active tasks but must remain available to engage new inquiries. • This role is perfect for someone who is tech-savvy, curious, empathetic, and comfortable discussing wellness topics in a consultative manner.

🎯 Requirements

• Tech-Savvy: Ability to learn new platforms quickly; experience with CRMs, telehealth software, or scheduling tools is a plus. • Excel Experience: Comfortable setting up basic spreadsheets or running simple reports if needed. • Strong Communication Skills: Excellent written skills for SMS outreach, plus clear verbal communication for phone chats. • Curiosity & Empathy: Genuinely interested in clients’ goals, concerns, and health journeys. • Healthcare/Wellness Interest: Familiarity or enthusiasm for telehealth, chiropractic, physical therapy, or concierge medicine is beneficial. • Reliable Availability: Able to respond promptly throughout the day, especially during East Coast business hours (estimated 16:00–24:00 GMT). • Attention to Detail: Meticulous in record-keeping, updating systems, and following privacy guidelines.

🏖️ Benefits

• Meaningful Engagement: Move beyond scripts and truly connect with clients, helping them access the resources they need. • Flexible Work Style: Part-time structure with personal flexibility while still meeting crucial response times. • Ongoing Training: Get hands-on experience with in-demand tools such as Go High Level, DrChrono, and Calendly. • Team Culture: Collaborate in an environment that values empathy, curiosity, and genuine care for client outcomes.