Help Desk - Operations

November 12

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GSB Solutions

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tecnología • reclutamiento • capacitación • software • soporte técnico

201 - 500 employees

🏢 Enterprise

📡 Telecommunications

🔒 Cybersecurity

Description

• Create and update process documentation. • Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. • Access the ticket management system, for the services assignment. • Request notification from the engineer in case any problem arises during the service. • Record the services performed in the corresponding database or ticket management systems.

Requirements

• Verifiable experience, at least six months experience in IT or customer care service. • Team player. • Responsible and organized. • Resourcefulness and proactivity. • Time management skills and ability to prioritize work. • Attention to detail and problem-solving skills. • Have written and verbal communication skills.