GT Ecom
GT Ecom is a Netherlands-based company that specializes in the management of multiple online stores. With extensive experience and expertise, GT Ecom oversees the operations and logistics of various eCommerce enterprises, aiming to ensure smooth and efficient processes. The company is focused on redefining e-commerce for a greener and happier planet, offering a remote-first work culture and promoting growth and efficiency in eCommerce operations. GT Ecom is passionate about scaling and streamlining eCommerce efforts, driving growth and efficiency, and supporting ambitious partners in the dynamic eCommerce landscape.
Customer Service Data Analyst
Yesterday
GT Ecom
GT Ecom is a Netherlands-based company that specializes in the management of multiple online stores. With extensive experience and expertise, GT Ecom oversees the operations and logistics of various eCommerce enterprises, aiming to ensure smooth and efficient processes. The company is focused on redefining e-commerce for a greener and happier planet, offering a remote-first work culture and promoting growth and efficiency in eCommerce operations. GT Ecom is passionate about scaling and streamlining eCommerce efforts, driving growth and efficiency, and supporting ambitious partners in the dynamic eCommerce landscape.
📋 Description
• Analyze customer service data to identify trends and improvement areas. • Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI. • Provide insights to improve service efficiency and quality. • Identify gaps in support processes and suggest data-driven solutions. • Support automation and AI-driven tools for customer interactions. • Present findings and recommendations to stakeholders.
🎯 Requirements
• At least 2+ years of experience in data analysis (eCommerce or customer service preferred). • Previous experience in a similar role. • Proficient in data visualization tools like Looker Studio, Power BI, and Excel. • Experience with CRM platforms (e.g., Gorgias). • Strong analytical and problem-solving skills.
🏖️ Benefits
• Thrive in a results-driven environment with the autonomy to shape your own approach. • Achieve a great work-life balance with remote work and flexible schedule. • Enjoy a competitive salary that reflects your skills and contributions. • Collaborate with a dynamic remote team. • Be a key player in our rapidly growing company.
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