Principal Network Engineer - Tier 3

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GTT

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Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions

1001 - 5000

💰 $175M Post-IPO Equity on 2018-03

Description

• Provide third-line break/fix support for core network and customer services across the multinational and multivendor GTT network. • Take the lead on more complex and escalated issues, ensuring swift resolution. • Own incidents, resolve them swiftly, and drive them through to final fix, collaborating with customers and internal teams as needed. • Develop concise and relevant action plans for teams to resolve network and customer issues efficiently. • Provide work instructions, guidelines, and training sessions to junior Tier 3 engineers and NMC Tier 1 and 2 engineers on a variety of technical topics. • Communicate and document customer and service-specific support information. • Engage in proactive problem management based on technical and trend analysis to enhance network performance. • Configure network elements and migrate services under planned works. • Conduct technical reviews and take ownership of key network management systems. • Scope new developments to support continuous improvement of network quality and resilience. • Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.

Requirements

• 5+ years’ experience within an IP Operations environment of a Telco or large ISP. • 3+ years’ experience in a technical IP second-line support position. • Excellent and demonstrable experience with IP, SDWAN, MPLS, and routing protocols (ISIS, BGP, OSPF) in an ISP environment. • Excellent knowledge of protocols used by systems and customer applications, with strong independent troubleshooting skills. • Excellent knowledge of Cisco hardware and IOS (12xxx, 7xxx, 8xx, 17xx routers, 3550 and 65xx switches). • Excellent knowledge of Juniper hardware and JUNOS (MX960, M7, M10, and Juniper CPEs/CEs). • Excellent technical knowledge of CE/CPE configurations and troubleshooting. • Proficient in UNIX tools such as bash, vi, sed, grep, etc. • Strong experience in the use of IP management tools, both commercial and open source.