GTT
GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.
Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions
Tier 2 Engineer - Network and Security
April 14
GTT
GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.
Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions
📋 Description
• With minimal supervision, performs tasks associated with repair of the client’s voice and data networks, and perform leadership tasks as needed. • The Tier II will communicate via phone, email and in system notes with the client and internal stakeholders. • Provide technical support and manage customer escalation at this level • Prioritize and respond to customer requests in timely manner • Own and troubleshoot network issues • Work collaboratively with both internal teams and third-party vendor support and engineering teams • Perform proactive monitoring of the core and edge network using various NMS tools • Mentoring of Tier 1 Techs and proactive learning of core network and customer services • Performance of any other ad-hoc duties as requested by GTT management • Produce technical support documentation and write incident reports as appropriate
🎯 Requirements
• High School Diploma/GED • 3-5 or more years of relevant job experience in technical support role (i.e.: NOC, IT Helpdesk or Service Desk) • Experience with network monitoring software. • In depth knowledge of core TCP/IP networking skills, routing and switching (Juniper/Cisco) • Previous experience working in an SLA-driven operation environment (ideally ISP based) • Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec • Ability to multitask, prioritize and work in a pressured and sometimes stressful environment • Must be adaptable and flexible in dealing with a variety of people • Achieve certification and maintain required training levels • Ability to work on rotating shifts and/or on-call rotations • JNCIA or CCNA certification or equivalent skill level developed through industry experience is preferred • Experience of shift work 24x7x365
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