GuestTek Interactive Entertainment Ltd.
hospitality technology • high-speed internet • IPTV solutions • convereged solutions • telephony
Junior Network Analyst - German
November 10
GuestTek Interactive Entertainment Ltd.
hospitality technology • high-speed internet • IPTV solutions • convereged solutions • telephony
Description
• Taking calls from Hotel Guests and Hotel Staff Members. • Adhering to company policy on attendance and use of phone status buttons. • Addressing questions and concerns reported by callers. • Using internal software to create tickets according to Company standards and procedures. • Resolving tickets according to company policies. • Properly escalating tickets per company policy. • When requested, handling e-mail communication with the clients. • Provide exceptional customer service to callers. • Representing the company, showing a positive image to callers. • Following policies and procedures provided during training or supplied by Managers. • Meeting or exceeding the expected performance standards. • Working well with other GuestTek employees. • Attending additional training programs that will be provided and organized by the Company. • Other related duties as assigned.
Requirements
• Fluent in English (80% or higher) is a requirement. • Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset. • Basic concepts of Windows, Apple and Android operating systems, and a comfort level of troubleshooting these topics patiently with a customer over the telephone. • Exceptional Customer Service and communication skills. • Scheduling flexibility (Availability to work either mornings, afternoons, or night shifts, and weekends). • IT certifications will be an asset
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