ComPsych
ComPsych is a leading provider of employee assistance programs (EAP) and wellness solutions, helping organizations improve employee mental health and productivity. With a focus on delivering personalized support and resources, ComPsych offers a wide range of services including counseling, crisis intervention, and various wellness initiatives, aimed at fostering a healthy workplace environment.
HR Services • Online Services • Critical Incident Services • Global Services • Employee Assistance Program (EAP)
Bilingual French Guidance Consultant - Clinical EAP Intake and Triage
March 21
ComPsych
ComPsych is a leading provider of employee assistance programs (EAP) and wellness solutions, helping organizations improve employee mental health and productivity. With a focus on delivering personalized support and resources, ComPsych offers a wide range of services including counseling, crisis intervention, and various wellness initiatives, aimed at fostering a healthy workplace environment.
HR Services • Online Services • Critical Incident Services • Global Services • Employee Assistance Program (EAP)
📋 Description
• The Guidance Consultant position provides a great professional opportunity for Bachelor's degree graduates. • Guidance Consultants conduct a holistic consultation and provide access to all the resources that meet the client's needs. • Conducts a comprehensive telephonic clinical intake and assessment. • Provides crisis stabilization to clients as needed • Maintains complete and accurate documentation of cases within our clinical database • Demonstrates a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs) • Identifies appropriate resources for clients' presenting issues • Educates clients about services, eligibility and referral processes with a positive and professional approach • Educates network providers regarding ComPsych procedures • Demonstrates ComPsych's strong client focus and promise to over-deliver on customer expectations • Other duties as assigned
🎯 Requirements
• Bilingual (French/English) required • Minimum of Bachelor's in Counseling, Psychology, Social Work, or a Behavioral Heath field. • Superior active listening skills and a demonstrated ability to be empathetic to all client concerns • Outstanding customer service skills • Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization • Sound clinical judgment and critical thinking skills in order to resolve client issues effectively • Experience working with clients in crisis • Strong attention to detail and ability to multi-task • Excellent organizational skills, highly self-motivated, and dependable • Stable work history required • Intermediate computer skills
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