ComPsych
ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.
HR Services • Online Services • Critical Incident Services • Global Services • Employee Assistance Program (EAP)
Senior Telecom Engineer, Genesys
March 21
ComPsych
ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.
HR Services • Online Services • Critical Incident Services • Global Services • Employee Assistance Program (EAP)
📋 Description
• ComPsych seeks a dynamic and well-seasoned Senior Telecom Engineer • Specializing in Genesys Cloud CX and Workforce Management • Deploy, optimize, and maintain contact center solutions • Enhance customer and employee engagement and improve operational efficiency • Strong understanding of telecommunications and Genesys platforms is required
🎯 Requirements
• Genesys Cloud CX architecture and implementation • Experience in multichannel Genesys applications (Voice, SMS, Chat, Video, and Email) • Maintenance and support of Genesys Cloud • Strong knowledge of the design and administration of IVRs • Administration and support for Workforce Management • Experience with call routing and voice response • Experience with ticketing systems and change management • Excellent customer service skills • Willingness and ability to work hours necessary to meet project deadlines as required • Must participate in an on-call rotation; some travel may be required, although rare • College degree or equivalent experience • 7 + years of Telecom engineering • 3 + years of hands-on Genesys Cloud CX experience • Relevant Genesys Cloud CX and Genesys Workforce Management certifications are a strong plus
🏖️ Benefits
• Full benefits package, including Paid Time Off (PTO) • medical, dental, vision • 401(k) with match • robust EAP • wellness program • and much more • Competitive pay with annual increases
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