Service Operations Resource Coordinator - Mid-Atlantic

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GuidePoint Security

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Application Security • Cloud Security • Data Security & Privacy • DLP • GRC

201 - 500

Description

• GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. • We are looking for a skilled Regional Service Ops Resource Coordinator to support the Professional Services Sales Operations Specialist (PSOS). • The PSOS supports Presales and Project Delivery efforts by managing new opportunity scoping, including submission of proposals, aiding in hours and template scoping, managing systems, and assisting in Proposal QA and delivery. • This role will engage in managing resources assigned to technical projects while providing “Wow Them” service to clients and/or internal customers or co-workers. • The Regional Service Ops Resource Coordinator will be required to demonstrate strong organizational and communication skills, lead by influence, and strong business/ financial acumen.

Requirements

• Associate degree or equivalent from two-year college with four-year degree in a relevant area of study or technical school preferred • Knowledge of Information Systems concepts required, past Cyber Security operations, services or proposal writing experience strongly desired. • Must be self-motivated • Must have outstanding attention to detail and commitment to follow-through • Technical sales, professional service or consulting and technical writing experience preferred • Ability to work well in a team environment • Prior experience with task management/ Kanban tools and Customer Relationship Management (CRM) software is required. Experience with Jira and/or SalesForce.com preferred • Strong ability to multitask and understand processes quickly and efficiently • An unwavering positive attitude, a strong drive for results, and the ability to deal with ambiguity are a must

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) • 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions • 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions • 12 corporate holidays and a Flexible Time Off (FTO) program • Healthy mobile phone and home internet allowance • Eligibility for retirement plan after 2 months at open enrollment • Pet Benefit Option