Site Reliability Engineer

January 6

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Guidewire Software

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Guidewire Software is a leading provider of technology solutions for property and casualty (P&C) insurance organizations. The company offers a comprehensive suite of applications designed to simplify core insurance processes such as policy administration, claims management, billing, and analytics. Through its cloud-based platform, Guidewire enables insurers to modernize their operations, enhance customer engagement, and drive business growth.

Data management and BI • Predictive Analytics • Risk Analysis • Cloud Platform • Cloud Ops

1001 - 5000 employees

Founded 2001

💳 Fintech

💰 $750k Series C on 2008-03

📋 Description

• Collaborate with development teams to troubleshoot and solve problems, reducing customer impact • Develop automated runbooks and implement measures to handle issues proactively • Apply sound engineering principles and mature automation to our operating environments • Monitor, maintain, and enhance the reliability and performance of applications on our Guidewire Cloud Platform • Leverage your automation and software engineering expertise to optimize systems and eliminate toil • Document and examine incidents to improve processes and continuously prevent future occurrences • Stay up-to-date with the latest industry trends, tools, and best practices in site reliability engineering • Contribute to a culture of innovation, learning, and continuous improvement.

🎯 Requirements

• Proven experience as an SRE or similar role, with a track record of improving system reliability • Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions • Excellent collaboration and communication abilities to work cross-functionally and clearly document processes • Experience with automation, monitoring, and performance optimization tools and techniques • Dedication to maximizing uptime, scalability, and delivering an exceptional end-user experience • A passion for technology and a strong desire to continuously learn and grow your skills • Alignment with Guidewire's mission to leverage technology to help protect and support others • Proven experience leveraging application performance monitoring (APM) and telemetry tools to troubleshoot and diagnose problems • Proven experience triaging and debugging distributed systems on cloud infrastructure • Proven experience in designing and engineering CI/CD pipelines within Kubernetes (K8S) and legacy ecosystems • Proven experience in designing and engineering monitors, dashboards, and synthetic transactions in Datadog • Proven experience in building, deploying, and running scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approaches • Proven experience in managing infrastructure configuration at scale using multiple approaches and/or tools such as GitOps, Puppet, or Ansible • Good understanding of AWS cloud networking and security with hands-on experience remediating infrastructure vulnerabilities at scale • Good understanding of SLIs, SLOs, and Error Budgets • Comfortable with Linux system administration, with the ability to program/script using Python, Go, Java, shell, or equivalent • Participate in mandatory on-call rotations to ensure service availability and reliability, responding to incidents and alerts outside regular hours, including weekends and holidays.