Technical Support Engineer

August 13

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Gurobi Optimization

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Transform your data into optimal decisions with Gurobi

State-of-the-art mathematical programming solvers • Mixed-integer programming (MILP, MIQP, and MIQCP) problems • Linear programming (LP) problems • Quadratic and quadratically constrained programming (QP and QCP) problems • Optimization models and solutions

51 - 200

💰 Private Equity Round on 2018-01

Description

• Address technical support inquiries from a global customer base primarily through an online ticketing system. • Provide phone support for customer queries. • Assist customers with product installation, licensing, architecture setup, and troubleshooting issues related to our cloud and compute server products. • Support various customer-facing online services, focusing on incident resolution, efficiency improvements, and enhancing the user experience. • Develop technical articles and documentation for the Gurobi website to serve as valuable resources for our users. • Showcase new product features and capabilities by presenting at technical conferences and webinars and engaging with product users during these events. • Collaborate closely with a highly skilled team on projects spanning multiple domains and areas of expertise. • Actively participate in knowledge-sharing sessions, team meetings, and discussions to contribute to the team's collective expertise.

Requirements

• Master's degree in Computer Science or equivalent discipline/experience. • Proficient in both written and verbal English. • Proficiency in high-level programming languages like Python, Java, or C++.