Business Analyst - Product Team

August 26

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gWorks

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gWorks is a GovTech company with the mission to empower every public leader to build smarter local governments and stronger communities with our simple, integrated software platform$1. .$1

Geographic Information Systems • GIS • Global Positioning Systems • GPS • Esri Software

51 - 200

Description

• Provide support during the product development lifecycle, including requirements, testing, release, and implementation phases • Conduct detailed requirements analysis to understand business needs and translate them into technical specifications • Work closely with Product Owners, Engineering, and QA teams to ensure consistent communication, alignment, and clarify of requirements • Facilitate meetings and discussions to gather requirements, clarify objectives, and resolve any ambiguities • Create and maintain comprehensive documentation including user stories, use cases, and workflow diagrams • Analyze data to support decision-making and identify trends or patterns • Prioritize and manage the product backlog in collaboration with the Product Owner • Act as a liaison between the support teams and Product & Engineering, triaging and prioritizing issues reported by stakeholders, ensuring timely resolution by the engineering team • Collaborate closely with QA engineers to support end-to-end testing and validation of new features and fixes • Assist with defining test cases, validating test results against requirements, and ensuring the final product meets business needs and quality standards • Identify opportunities for process improvements and work with teams to implement best practices • Develop and execute test plans and test cases to ensure the quality and functionality of the product • Conduct user acceptance testing (UAT) and gather feedback to ensure the product meets business needs • Collect and analyze feedback to ensure successful product delivery and adoption • Monitor and report on project progress, providing regular updates to stakeholders

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field • 3-5 years of experience as a Business Analyst, preferably in a product development environment • Strong understanding of software development lifecycle (SDLC) and Agile methodologies • Strong communication and interpersonal skills, with the ability to liaise effectively between technical and non-technical stakeholders • Authoritative, quick decision making skills within defined span of control; based on accepted quality standards, policies and procedures • Experience with requirements gathering, documentation, and management • Proficiency in using project management and collaboration tools (e.g., Jira, Confluence, Trello) • Experience in writing and executing test plans and test cases • High attention to detail and the ability to manage multiple priorities simultaneously • Self-motivated and able to work independently as well as part of a team • Drive, determination and a self-disciplined approach to achieving results • Experience working in a cross-functional team environment • Knowledge of UX/UI principles and best practices • Familiarity with SQL and data analysis tools • Experience with API testing and validation • Certification in business analysis (e.g., CBAP, CCBA) is a plus