Hack The Box
Hack The Box is a cutting-edge online platform that provides cybersecurity education and training through gamified experiences. It offers a wide range of services including hands-on labs, cybersecurity competitions, and industry-recognized certifications, catering to individuals, professional teams, schools, and enterprises. The platform is designed to help users develop and enhance their skills in offensive and defensive security, equipping them to tackle real-world cyber threats. Hack The Box is widely used for team assessments and skill benchmarking across various industries, and hosts engaging events such as capture-the-flag competitions to facilitate interactive learning.
Penetration Testing • Cyber Security • Penetration Testing Labs • Network Security • IT Security
Tech Customer Support
February 22
Hack The Box
Hack The Box is a cutting-edge online platform that provides cybersecurity education and training through gamified experiences. It offers a wide range of services including hands-on labs, cybersecurity competitions, and industry-recognized certifications, catering to individuals, professional teams, schools, and enterprises. The platform is designed to help users develop and enhance their skills in offensive and defensive security, equipping them to tackle real-world cyber threats. Hack The Box is widely used for team assessments and skill benchmarking across various industries, and hosts engaging events such as capture-the-flag competitions to facilitate interactive learning.
Penetration Testing • Cyber Security • Penetration Testing Labs • Network Security • IT Security
📋 Description
• Welcome! Super excited you dropped by 🥳 • Let's redefine cyber security expertise standards and connect business - community through highly engaging hacking experiences. • The Customer Support department consists of an international team, covering different time zones on a 24-hour basis. • Main objective is to provide support to incoming requests from HTB users & customers across all products. • Customer Support Agents collaborate closely with other departments (e.g. infra, content development & software engineering) so that they can provide solutions and resolve issues. • Customer satisfaction and speed of resolving issues are the main metrics in the Tech Customer Support team. • Also, occasional weekend shift coverage may be required a few times per year. • Main responsibilities will be the troubleshooting and the provision of innovative approaches to resolving incidents, covering the weekend shift. • Being already part of the HTB community is an asset in this role, since there is a need for support across our HTB platforms. • We are mainly using Intercom with our type of communication being mostly written, so a good knowledge of English language and good writing skills are a must have. • Your experience in web development as well will be highly appreciated. • Based on the needs of the team, please take into consideration that we are looking to cover the South East Asia time zone (UTC +08:00) • The adventures that await you after becoming Tech Customer Support at Hack The Box include managing requests, communicating in real-time, and maintaining familiarity with the platform.
🎯 Requirements
• Already acquainted with the platforms and products on offer from Hack The Box • Proficiency with developer tools (DevTools) • Good knowledge of Windows & Linux operating systems • Previous experience in web applications development, providing familiarity with common issues faced in this domain • Ability to identify bugs & clearly describe the issue • Experience in scripting languages, such as Powershell, Bash, Python is a significant advantage. • Proficiency in English language (verbal & written) • Strong troubleshooting skills and patience • Some experience with networks and network engineering • Ability to organize and manage multiple communication channels and issues, working both independently and remotely • Strong communication skills for direct interaction with users via chat
🏖️ Benefits
• 25 annual leave days • Paid parental leave • Home Office Allowance • Dedicated budget for training and professional development, participation in conferences • State-of-the-art equipment • Full access to the Hack The Box lab offerings; so you can learn how to hack 😉 • Flexibility in working hours
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