Manager - Software and Systems Support

December 5, 2024

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Haemonetics

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Haemonetics is a company that provides a suite of innovative medical technology solutions aimed at improving the quality, effectiveness, and efficiency of healthcare. The company focuses on optimizing operations for plasma centers, enhancing patient care in hospitals, and driving efficiency in blood centers by offering advanced technologies that improve productivity, quality, and safety. Haemonetics is committed to advancing healthcare standards and creating better outcomes for patients through their technology and services.

Blood collection and separation technologies • surgical blood salvage systems • diagnostic products • software and information technology platforms • consulting services

1001 - 5000 employees

Founded 1980

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Responsible for the management of the plasma software and development support team • Lead geographically dispersed teams of tier 1, tier 2 and DevOps support personnel • Partner effectively with peer managers to oversee all Plasma Software Operations for North America • Ensure customer satisfaction levels are achieved and effectively measured • Handle all customer and Commercial Delivery escalations (including outside normal business hours) • Participate in required internal and external audits • Oversee or develop resource plans and ensure staff is knowledgeable and well trained • Responsible for creating a robust and effective culture within team and organization • Overnight travel within United States and Canada required

🎯 Requirements

• Bachelor's Degree - Medical Technology, Computer Science, or equivalent - Required • 5+ years - Managerial experience with direct reports including performance reviews, hiring, metrics and reporting, coaching and mentoring - Required • 3+ years - Healthcare Software Development Lifecycle and processes - Required • 3+ years - AWS and Azure experience in a production environment - Preferred • 5+ years - Customer facing technical support -Preferred • Applicable AWS or Azure certifications (Preferred)

🏖️ Benefits

• 401(k) with up to a 6% employer match and no vesting period • Employee stock purchase plan • Flexible time off for salaried employees • Accrual of three to five weeks’ vacation annually (based on tenure) • Accrual of up to 64 hours (annually) of paid sick time • Paid and/or floating holidays • Parental leave • Short- and long-term disability insurance • Tuition reimbursement • Health and welfare benefits