Haemonetics
Blood collection and separation technologies • surgical blood salvage systems • diagnostic products • software and information technology platforms • consulting services
Manager - Software and Systems Support
December 5
🇺🇸 United States – Remote
💵 $98.7k - $133.4k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🦅 H1B Visa Sponsor
Haemonetics
Blood collection and separation technologies • surgical blood salvage systems • diagnostic products • software and information technology platforms • consulting services
Description
• Responsible for the management of the plasma software and development support team • Lead geographically dispersed teams of tier 1, tier 2 and DevOps support personnel • Partner effectively with peer managers to oversee all Plasma Software Operations for North America • Ensure customer satisfaction levels are achieved and effectively measured • Handle all customer and Commercial Delivery escalations (including outside normal business hours) • Participate in required internal and external audits • Oversee or develop resource plans and ensure staff is knowledgeable and well trained • Responsible for creating a robust and effective culture within team and organization • Overnight travel within United States and Canada required
Requirements
• Bachelor's Degree - Medical Technology, Computer Science, or equivalent - Required • 5+ years - Managerial experience with direct reports including performance reviews, hiring, metrics and reporting, coaching and mentoring - Required • 3+ years - Healthcare Software Development Lifecycle and processes - Required • 3+ years - AWS and Azure experience in a production environment - Preferred • 5+ years - Customer facing technical support -Preferred • Applicable AWS or Azure certifications (Preferred)
Benefits
• 401(k) with up to a 6% employer match and no vesting period • Employee stock purchase plan • Flexible time off for salaried employees • Accrual of three to five weeks’ vacation annually (based on tenure) • Accrual of up to 64 hours (annually) of paid sick time • Paid and/or floating holidays • Parental leave • Short- and long-term disability insurance • Tuition reimbursement • Health and welfare benefits
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