Implementation Engineer

7 hours ago

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Description

• Assess client needs and installs and implements industry-standard legal systems, integrations, and enterprise solutions. • Provides leadership to all members of the team. • Has advanced expertise with deployment methodologies. • Acts as the escalation point for complex situations and creates effective solutions. • Highly proficient with products and features. • Acts as go-to for go-live off-hours help for internal resources or general technical hurdles. • Performs upgrades to production systems as needed. • Migrates on-premises solutions to the Cloud using REST service via 3rd party tools. • Writes reports to review historical data using SQL and/or cloud-based reporting solutions. • Owns the end-to-end implementation of software products and services, including project scoping, planning, development, installation, configuration, deployment, and support. • Owns client communication process and is responsible for setting client expectations on a project basis. • Assists with product rollouts by ensuring end users are trained to be fully conversant with the software. • Responsible for prioritizing and managing own workload to meet client expectations. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. • Provide design and architecture expertise for delivering client integrations. • Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients. • Provision Boomi ATOMS and troubleshoot on-prem resource access. • Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams. • Perform maintenance activities for our client integrations, including troubleshooting and resolving issues. • Be responsible for the overall integration strategy and rationalization of integrations. • Populate cloud-hosted systems using REST services. • Work closely with clients to roll out new software solutions that contain their data. • Review and resolve complex technical support requests as needed. • Consistently maintains 80-90% of time spent on client-billable projects.

Requirements

• Four-year degree in a relevant field or equivalent combination of experience and education. • At least 2-5 years of experience in a customer-facing software implementation role in a legal services/law firm environment. • Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization. • Expert proficiency with Microsoft SQL scripting language. • Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality. • Expert proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs, Parquet. • Expert proficiency in the following technical areas: IIS, SSL, XML, JQUERY. • Experience with ETL concepts and how ETL/Data Warehousing integrations differ from bi-directional sync style integrations. • Experience using Sisense reporting tool. • Experience in Legal systems such as Aderant, Elite, iManage. • Advanced level of knowledge in the legal operations and technical fields. • Experience with Dell Boomi. • Experience using Microsoft ADF. • Experience with ADF object types: Pipeline, Dataset, DataFlow, Linked Service, Integration Runtimes. • Experience leveraging Microsoft Data Factory to export data between systems. • Experience with keeping systems in sync using Data Factory tools. • Experience with Azure Data Factory. • Experience using the following: KeyVault, Storage (Blob & ADLSg2), Logic Apps or Power Automate. • Experience with Azure DevOps or Git (preferred) or TFVC. • Experience with Functions and connecting Azure services using Managed Identities (a plus).