Client Success Manager

May 14, 2024

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Logo of Harbor Compliance

Harbor Compliance

Harbor Compliance is a company that provides comprehensive compliance solutions for organizations operating across multiple states. It offers services including entity management, license management, tax registration, and records management for businesses and nonprofits. Harbor Compliance also assists with annual reporting, business licensing, and beneficial ownership information reporting. Their services are supported by proprietary software solutions like Compliance Core, which helps organizations maintain licenses and tax registrations, monitor data, and meet regulatory requirements. They offer managed services, SaaS, and hybrid solutions, serving over 40,000 clients across various industries, aiming to simplify multistate compliance and reduce regulatory risks.

Business Licensing β€’ Entity Management β€’ Business Licensing Software β€’ Entity Management Software β€’ Charitable Solicitation Registration

πŸ“‹ Description

β€’ Client Success Manager at Harbor Compliance β€’ Nurturing and growing client relationships β€’ Ensuring outstanding service and support β€’ Engaging with clients regularly β€’ Identifying upselling and cross-selling opportunities β€’ Maintaining clear communication β€’ Acting as a liaison between clients and internal teams β€’ Resolving issues swiftly

🎯 Requirements

β€’ Minimum of a high school diploma or GED β€’ 5+ years in client-facing roles such as CSM or Account Manager β€’ Proficiency in meeting key performance metrics and service level agreements β€’ Excellent communication skills β€’ Strong digital literacy β€’ Ability to teach and drive software adoption and functionality β€’ Exceptional multitasking and organizational skills β€’ Passion for solving complex challenges and quick learning ability

πŸ–οΈ Benefits

β€’ Competitive salary β€’ Comprehensive benefits package β€’ Paid time off β€’ Health insurance β€’ 401(k) plan with company matching

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