Client Success Manager

May 14

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Harbor Compliance

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Business Licensing • Entity Management • Business Licensing Software • Entity Management Software • Charitable Solicitation Registration

51 - 200

Description

• Client Success Manager at Harbor Compliance • Nurturing and growing client relationships • Ensuring outstanding service and support • Engaging with clients regularly • Identifying upselling and cross-selling opportunities • Maintaining clear communication • Acting as a liaison between clients and internal teams • Resolving issues swiftly

Requirements

• Minimum of a high school diploma or GED • 5+ years in client-facing roles such as CSM or Account Manager • Proficiency in meeting key performance metrics and service level agreements • Excellent communication skills • Strong digital literacy • Ability to teach and drive software adoption and functionality • Exceptional multitasking and organizational skills • Passion for solving complex challenges and quick learning ability

Benefits

• Competitive salary • Comprehensive benefits package • Paid time off • Health insurance • 401(k) plan with company matching