Harbor Compliance
Business Licensing • Entity Management • Business Licensing Software • Entity Management Software • Charitable Solicitation Registration
Client Success Manager
May 14, 2024
Harbor Compliance
Business Licensing • Entity Management • Business Licensing Software • Entity Management Software • Charitable Solicitation Registration
Description
• Client Success Manager at Harbor Compliance • Nurturing and growing client relationships • Ensuring outstanding service and support • Engaging with clients regularly • Identifying upselling and cross-selling opportunities • Maintaining clear communication • Acting as a liaison between clients and internal teams • Resolving issues swiftly
Requirements
• Minimum of a high school diploma or GED • 5+ years in client-facing roles such as CSM or Account Manager • Proficiency in meeting key performance metrics and service level agreements • Excellent communication skills • Strong digital literacy • Ability to teach and drive software adoption and functionality • Exceptional multitasking and organizational skills • Passion for solving complex challenges and quick learning ability
Benefits
• Competitive salary • Comprehensive benefits package • Paid time off • Health insurance • 401(k) plan with company matching
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