Technical Support Specialist

October 3, 2021

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HBox

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digitalhealth • telemedicine • telehealth • digital therapeutics • DTx

51 - 200

💰 $700k Seed Round on 2022-04

Description

• HBOX enables PCPs to capture true Virtual Care Opportunities beyond Telehealth. • Designed for proactive and continuous care and revenue streams. • We are a post-revenue company with customers in 6 states and growing fast. • Recognized as the best Remote Patient Monitoring Platform in the industry. • Looking for team members to enrich RPM patient experience and achieve health goals.

Requirements

• 2 years of customer service experience in a helpdesk environment • 1 year or more of basic technical support experience • Proficient in the use of online and remote-connecting software • Demonstrated ability to function in a non-scripted helpdesk environment. • Ability to examine, question, explore and troubleshoot various issues using medical devices • Excellent time and task management skills • Quick learner of HBox hardware and software • Excellent written and verbal communication skills • Access to a private, quiet working location with strong internet connectivity • Proficient in voice-chat environments using a headset with a mic • Proficient with live online chat support delivery tools • Able to adhere to internal documentation requirements and time tracking