Managed Services Engineer I

November 12

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Heartland Business Systems

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Corporate • Healthcare • Education • Government • Not-for-Profit

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

Description

• This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. • This position is part of our managed services team and provides critical IT support for multiple Heartland customers. • The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment. • Minimum of 70% utilization per fiscal year prorated based on start date. • Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. • Remote application and hardware support for switches, routers, firewalls, servers, and storage. • Monitor and analyze customer networks, systems, backups, and security appliances. • Work with customer’s primary field engineer to perform work on an as needed basis. • Contribute and enhance internal department process/system documentation. • Follow policies and procedures on a department and per client basis. • Monitor email and phone for client communications and respond in a timely manner. • Maintain up to date records of customer technical information as it relates to servers, applications, infrastructure, and remote support instructions. • Be part of an on-call after-hours rotation with other members of the team 1 week at a time. • Perform other duties, as assigned.

Requirements

• Required Experience: 0-2 years’ experience troubleshooting Microsoft Windows endpoints in domain environments • Preferred Experience: 0-2 years’ experience working in IT service desk role • 0-2 years’ experience working in a customer facing IT consulting role • 0-2 years’ experience in systems administration • 0-2 years’ experience in network administration • Required Skills, Education and/ or Certifications: Associate degree in a technology-related field or a combination of education and relevant experience. • Basic knowledge of Microsoft Windows Operating System • Basic knowledge of core server administration within Microsoft Windows Server • Basic knowledge of Mac OS • Basic knowledge of mobile operating systems: Apple iOS and Android • Preferred Skills, Education and/ or Certifications: Bachelor’s degree in a technology-related field • Basic knowledge of Cisco or HP networking infrastructure • Basic knowledge of ConnectWise, Manage and Automate • Basic knowledge of VMware vSphere • Basic knowledge of LogicMonitor • One or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)