Managed Services Engineer - I

2 days ago

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Heartland Business Systems

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Corporate • Healthcare • Education • Government • Not-for-Profit

501 - 1000

Description

•This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. •This position is part of our managed services team and provides critical IT support for multiple Heartland customers. •Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. •Remote application and hardware support for switches, routers, firewalls, servers, and storage. •Monitor and analyze customer networks, systems, backups, and security appliances. •Work with customer’s primary field engineer to perform work on an as needed basis. •Contribute and enhance internal department process/system documentation. •Follow policies and procedures on a department and per client basis. •Monitor email and phone for client communications and respond in a timely manner. •Maintain up to date records of customer technical information as it relates to servers, applications, infrastructure, and remote support instructions. •Be part of an on-call after-hours rotation with other members of the team 1 week at a time.

Requirements

•0-2 years’ experience troubleshooting Microsoft Windows endpoints in domain environments •0-2 years’ experience working in IT service desk role •0-2 years’ experience working in a customer facing IT consulting role •0-2 years’ experience in systems administration •0-2 years’ experience in network administration