Managed Services Engineer II - Weekend Shift PM

November 12

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Heartland Business Systems

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Corporate • Healthcare • Education • Government • Not-for-Profit

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

Description

• This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. • This position is part of our managed services team and provides critical IT support for multiple Heartland customers. • The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment. • This position would be from 12pm-12am CST - Friday, Saturday and Sunday. • Remote Managed Services Engineer II will be compensated for 40 hours a week but would work a maximum of 36 hours.

Requirements

• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others. • Adaptability – Ability to adapt to change in the workplace. • Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. • Conflict Resolution – Ability to deal with others in an antagonistic situation. • Decision Making – Ability to make critical decisions while following company procedures. • Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people. • Honesty / Integrity – Ability to be truthful and be credible in the workplace. • Innovative – ability to look beyond the standard solutions • Problem Solving – Ability to find a solution for or to deal proactively with work-related problems. • Relationship Building – Ability to effectively build relationships with customers and co-workers. • Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel. • Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved. • Time Management – Ability to utilize the available time to organize and complete work within given deadlines.