Senior SRE

February 11

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Heidi Health

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Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.

medical education • medical ai • medical artificial intelligence • medical machine learning • medical software

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

⚡ Productivity

📋 Description

• As a Senior Site Reliability Engineer at Heidi, you'll be instrumental in establishing and scaling our reliability practices while ensuring robust, secure, and observable systems. • You'll work closely with our engineering team to implement comprehensive monitoring, incident management, and reliability processes for our AI-powered healthcare solutions. • Design and implement comprehensive observability strategies using Datadog, or other tooling that you are able to convince us with! • Implement OpenTelemetry instrumentation across our backend and frontend services • Set up real user monitoring (RUM) and application performance monitoring (APM) to ensure end-to-end visibility • Create and maintain dashboards that provide meaningful insights for different stakeholders (technical teams, support, management) • Monitor and optimise third-party service integrations, particularly for critical services • Establish and implement incident management processes from the ground up • Evaluate and implement appropriate incident management tools that integrate with our observability stack • Create and maintain incident response playbooks and automated runbooks • Lead post-incident reviews and foster a blameless culture • Implement and maintain on-call rotations and escalation policies • Define and implement SLOs that align with business requirements and customer expectations • Create comprehensive SLA reporting for enterprise customers • Design and implement SLI metrics that provide meaningful insights into service health • Optimise observability costs through efficient logging and metrics collection

🎯 Requirements

• Extensive experience with observability platforms (Datadog preferred) and understanding of observability architecture • Strong knowledge of OpenTelemetry and modern instrumentation practices • Experience implementing APM and RUM in Python and React/React Native environments • Track record of establishing incident management processes and fostering a blameless culture • Experience defining and implementing SLAs/SLOs for enterprise customers • Strong background in monitoring distributed systems and third-party service integrations • Experience with cloud infrastructure (AWS required, Azure and GCP beneficial) • Proven track record in implementing SRE practices and reliability improvements

🏖️ Benefits

• Flexible hybrid working environment, with 3 days in the office. • Additional paid day off for your birthday and wellness days • Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc. • A generous personal development budget of $500 per annum • Learn from some of the best engineers and creatives, joining a diverse team • Become an owner, with shares (equity) in the company, if Heidi wins, we all win • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups  • If you have an impact quickly, the opportunity to fast track your startup career!