Head of Customer Success

January 18

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Helios Technologies, Inc.

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Helios Technologies, Inc. is a global leader in highly engineered motion control and electronic controls technology, serving diverse end markets. The company develops best-in-class hydraulic and electronic solutions, providing superior products to customers in over 90 countries. With two primary business segments, hydraulics and electronics, Helios Technologies positions itself as a trusted global brand in various industries. Helios products are designed to excel in markets such as industrial, mobile, agriculture, energy, commercial equipment, recreational, and health & wellness. The company is committed to sustainability and corporate responsibility, integrating environmental, social, and governance principles into its operations. Helios Technologies continues to innovate and offer intuitive solutions to enhance customer success.

1001 - 5000 employees

Founded 1997

📋 Description

• We are seeking a Head of Customer Success to build and lead a world-class support team dedicated to providing exceptional service to our clients. • The ideal candidate will lead the development and execution of our customer support strategy, ensuring seamless operations, outstanding customer satisfaction, and scalable processes. • Key Responsibilities • Manage Global Customer Support Teams • End-to-End Implementation Leadership • Customer Issue Resolution. • Ticketing Management • Daily Ticket Reporting • Process Improvement • Training and Development • Stakeholder Collaboration

🎯 Requirements

• Proven experience (5+ years) leading customer support teams in a SaaS environment, preferably within HR tech or global payments platforms. • Demonstrated success in scaling customer support operations in a fast-paced startup environment. • Proven ability to manage end-to-end implementation processes for complex software platforms. • Deep understanding of HR platforms, HCM solutions, and global payroll systems. • Exceptional communication skills with the ability to collaborate across departments and effectively engage with customers. • Expertise in using HubSpot. • Strong analytical skills to measure performance metrics and optimize processes. • Ability to manage multiple priorities, meet deadlines, and drive results under pressure. • High level of empathy and a customer-first mindset, dedicated to delivering a positive experience at every touchpoint. • Experience designing and implementing training programs and knowledge management systems. • Comfortable working across global time zones and managing remote teams.