Customer Service Associate - International Corporate

5 days ago

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GLOBO

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Global Marketing & Transcreation • Translation & Localization • Telephone & Video Interpreting • Face to Face Interpreting • Interpreting

1001 - 5000

💰 Private Equity Round on 2022-01

Description

• The Customer Service Agent facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. • This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers. • Facilitate intake calls, providing customer service and support to callers • Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews • Provide exceptional client service experiences • Log and track both calls and requests while servicing clients by typing notes into our proprietary system • Address opportunities to maintain and improve business relationships with clients • Other duties as assigned.

Requirements

• Must be located outside the continental United States • High School Diploma or equivalent • Strong customer service skills and a positive attitude • Experience with call center software and scheduling tools • Comfortable in a dynamic, fast-paced, and multi-line call center environment • Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel • Experience with Google Docs and Apple/Mac Operating System preferred • Ability to work independently in a decentralized environment, without the reliance on direct authority • Highest level of personal and professional integrity and ethics • Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel • Broad understanding of current and emerging technology practices • High level of initiative, accountability, and follow-through • Value strong teamwork and collaboration skills • Demonstrated problem solving and decision-making skills; Ability to manage multiple initiatives and projects and prioritize needs • Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations • Strong sense of service and passion for the company and business • Authorized to legally work for any employer in the United States • Willingness to submit to any requested background checks • Fluent in English • Must have reliable high-speed internet with sufficient bandwidth.