Solutions Consultant II

5 days ago

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

🌾 North Dakota – Remote

Although this job is listed in North Dakota, this company may be open to hiring remote in other states.

💵 $63k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Henry Schein One

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Henry Schein One is the world’s largest dental practice management software company. Founded in 2018, Henry Schein One launched a new era of integrated dental technology by merging the market-leading practice management, patient communication and marketing systems of Henry Schein and Internet Brands into one company. Our goal: To simplify each aspect of dental practice management by delivering software that connects with each other, shares data and automates more tasks – helping each member of the dental team work smarter and more efficiently.

Patient Acquisition • Appointment Scheduling • Insurance Eligibility • Appointment Confirmation • Patient Check-In Forms

1001 - 5000 employees

📋 Description

• This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities. • Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer. • Primary focus and expertise is on customers in the 1 to 8 Private Practice segments. • Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. • Present and articulate HS1 product's strengths, relative to competitors. • Partner with marketing to create content including videos, webinars and presentations as needed. • Spend up to 80% of time performing technical presentations for customers, partners, and prospects. • Work with senior staff to keep up to date on business-critical dental solutions, HS1 products, roadmaps, and services. • Provide consultative technical and sales support for either Dental Practice Management Solutions (Dentrix Ascend, RCM Solutions or Clinical Solutions (Detect AI, Voice and Imaging solutions.) • Participate in sales planning and business development activities. • Begin to develop, architect, and demonstrate solutions for customers. • Translate product features into customer insights and value drivers. • Partner with the Account Management, Customer Success, and Service teams on At-Risk / High Value accounts to understand the requirements and needs of the customer. • Participate in overall strategy to build a solution Roadmap and mitigate risk while creating opportunities for expansion. • Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption. • Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products. • Attend PRT Meetings and participate in go to market activities. • Effectively communicate the necessity of required features to Product Management from the customer perspective. • Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class. • Assist Manager, Solutions Consultants in tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features. • Participate in industry functions, seminars, and round tables to stay current with the latest in the Dental and DSO / Integrated Care Industries. • Assist or Own completion, responses and repository of Request for Proposal and Request for Information documents. • Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions. • Attend trade shows and create / deliver presentations at industry events.

🎯 Requirements

• Must typically have 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience. • Typically a Bachelor's Degree or global equivalent in related discipline. • Minimum of 5 years of prior Pre-Sales, Technical/Systems Engineering, Dental Training or Solution Architect experience with software in a SaaS/HaaS Cloud environment, selling to C/VP level buyers. • Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions. • Strong customer facing and relationship building skills. • Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques. • Demonstrates a high level of proficiency with customers in the 1 to 8 Private Practice segments, with a deep understanding of the problems facing the solo practice. • Strong degree of understanding with competitive products. • Strong understanding of the dental industry. • High proficiency with tools, systems, and procedures. • Good planning/organizational skills and techniques. • Good decision making, analysis and problem solving skills with ability to multi-task. • Strong verbal and written communication skills. • Good presentation and public speaking skills. • Good interpersonal skills. • Good conflict resolution skills and ability to deliver difficult messages. • Ability to build partnerships at all levels within the company, begin to build partnerships externally. • Resolve complex issues in effective ways. • Nice to have: Master's degree or global equivalent a plus.

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • Paid Time Off (PTO) • Sick Leave (if applicable) • Paid Parental Leave • Short Term Disability • Income Protection • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities