Client Operations Analyst

November 12

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Hex Trust

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Custody • Technology • Security • Blockchain • Banking

51 - 200

Description

• About Hex Trust • Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services. • Looking for a detail-oriented individual for the Client Operations team to ensure quality and consistency. • Responsible for exceptional client support, managing daily operations, and ensuring a seamless experience. • Join an industry-leading name and be part of a dynamic international team. • Make a real impact and bridge gaps between customers, users, product team, and front-office functions. • Responsibilities include managing client inquiries, coordinating issue resolution, maintaining records, onboarding clients, and providing administrative support.

Requirements

• Strong organisational and time management skills • Excellent communication and interpersonal skills • Proficient in G-Suite • Ability to work independently and as part of a team • Experience in a customer service or administrative role is preferred • Ability to work under pressure in a fast moving environment and to deliver multiple projects to deadline; • Strong ability to establish and carry out policies • You are expected to actively validate your own work, maintaining the highest level of quality in everything that you do; • Ability to build strong relationships with people, understand their needs and goals, identify creative solutions, and manage action items through to completion; • Must have an excellent command of spoken and written English; • Familiarity with handling cryptocurrency transactions is preferred • Willingness to adjust to a flexible schedule, including weekend shifts and support team needs.

Benefits

• Competitive Salaries & Bonuses • Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.) • Access to Corporate Discounts and exclusive Employer Perks • Medical & Retirement Plans • Professional Learning and Development Opportunities • Elevate your work using cutting-edge technology • Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam • Regular company & social events