Commercial Project Manager

May 31

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HHAeXchange

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Better Homecare, Better Health

Healthcare • Home Care • Software • Technology • Homecare software

501 - 1000

💰 Private Equity Round on 2021-09

Description

• Lead new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement activities with the goal of getting customers up and running quickly and effectively.• Build strong relationships with customers, serving as a leader and trusted advisor to develop a deep understanding of their needs to ensure successful configuration and to drive product utilization.• Coordinate product training and configuration sessions for customers.• Ascertain customer business and system needs to make tactical planning recommendations.• Establish project teams and develop and execute project plans with the goal of ensuring maximum customer success.• Complete administrative responsibilities such as Salesforce documentation and follow implementation standard best practices. • Proactively mitigate client risk and complete timely escalations to ensure revenue retention. • Act as a liaison between client and internal product and technical teams to communicate customer feedback and resolve system and configuration issues. • Reduce implementation duration by participating and implementing key process improvement initiatives. • Garner greater understanding of HHAeXchange’s software applications and business solutions.

Requirements

• Bachelor’s degree required• 5+ years of experience within project management, preferably in software implementation in a client-facing capacity• Strong knowledge of the healthcare industry• Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework• Working experience with MS Project or similar project management tool• Excellent team leadership skills and the ability to prioritize/self-direct as needed• Proven track record of delivering projects on time and within agreed upon scope• Ability to work on a team and lead others as required to complete projects• Excellent verbal, written and interpersonal communication skills• Must be a quick study and have the ability to work under minimal supervision• Ability to travel to customer sites to deliver on-site services if required• Strong project management skills and ability to prioritize activities• Ability to build strong relationships with customers and internal team members• Highly engaging and collaborative style in working cross-functionally• Demonstrates excellent communication, listening, and decision-making skills• Strong understanding of customer and market dynamics and requirements• Quick learner who thrives in a dynamic and fast-paced environment• Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)• PMP certification preferred

Benefits

• Travel up to 10%, including overnight travel