HICX
supplier management • supplier innovation • supplier risk • supplier onboarding • supplier master data
Functional Analyst
September 23
HICX
supplier management • supplier innovation • supplier risk • supplier onboarding • supplier master data
Description
•The Functional Analyst is responsible for overseeing the custom design, configuration, and delivery of HICX software to our customers. •You will own the delivery of the solution implementation, working closely with project managers and solution architects. •Serve as a subject matter expert on our platform, staying up-to-date with the latest features and enhancements. •Provide solutions to configure, customize and integrate with our products. •Implement configuration and execute testing, support the customer during User Acceptance Testing •Demonstrate excellent customer facing skills, meeting with customers both in-person and virtually to drive out elements of detailed design and advise on transforming business practices in accordance with software design. •Lead teams during the implementation process, ensuring successful implementation and user onboarding. •Stay informed about industry trends and best practices in supplier management and contribute to thought leadership initiatives. •Provide post-sales support, addressing any technical questions or issues that arise during and after implementation. •Provide overall leadership for the solution scope of customer projects and be able to work with minimal supervision, reporting to the project manager taking guidance from the Solution Architect •Work with project managers to serve as the subject matter expert on implementation requirements and relevant technical information. •Identify technical challenges and provide recommendations for improvement, focusing on customer satisfaction and efficiency.
Requirements
•2+ years’ professional experience working as a team member of software implementations •2+ years’ domain experience with procurement software such as Supplier Information Management or P2P (Coupa, Ariba, Basware, Ivalua etc.) •Desirable to have 2+ years’ experience with procurement/supply chain processes and data in ERPs and other systems (SAP, Oracle, JDE, PeopleSoft, etc.) •Experience delivering the build of SaaS products aligned to customer requirements and business processes •Strong understanding and hands-on experience with SaaS products •Understanding of the principles of scripting languages, SQL, APIs and data models •Experience working in environment with software development and web technologies •Excellent client-facing and internal communication skills •Outstanding organizational skills including attention to detail and multi-tasking skills •Strong practical experience with Microsoft Office •Strong written and verbal communication skills
Benefits
•Work from anywhere in Dominican Republic - we are a fully remote company. •Flexible PTO - We offer 25 days of paid holiday per year + 3 Public Holidays. •Connect and socialize with the team during our company socials and off-site events. •We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays. •Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location. •Work with a diverse, international team. •Tons of amazing career opportunities in a fast-growing in demand industry.
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