Call Center Representative
October 19
Description
• Are you based in Argentina, Brazil or El Salvador? • We're excited to receive your application! We encourage candidates from these locations to apply. • US Based Clients. Must be Proficient in English Written and Verbal Skills. • Only Resume Written in English will be Accepted. • We're seeking a dedicated Call Center Representative to join our dynamic team at Teem. • Manage inbound and outbound calls to assist customers with inquiries, provide information, and resolve issues. • Your commitment to excellent customer service will be vital in maintaining our high standards. • Handle inbound and outbound calls professionally and efficiently. • Address customer inquiries and provide accurate information. • Resolve customer complaints and escalate issues when necessary. • Document all interactions in the CRM system. • Maintain knowledge of company products and services. • Meet or exceed performance metrics, including call handling time and customer satisfaction.
Requirements
• Strong English written and verbal communication skills. • Previous experience in a call center or customer service role preferred. • Ability to multitask and handle a high volume of calls. • Strong problem-solving skills and attention to detail. • Proficiency in computer applications and CRM systems. • Flexible availability to work varying shifts, including evenings and weekends.
Benefits
• 100% Remote • Training & Development • Work From Home
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