IT Service Analyst - IaaS Reporting and Process Optimization

October 3

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Hitachi

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Information & Telecommunication Systems • Social Infrastructure & Industrial Systems • Electronic Systems & Equipment • Automotives Systems • Smart Life & Ecofriendly Systems

10,000+

Description

• Reporting and Analysis : Design and implement reports based on requirements from IaaS stakeholders; create comprehensive documentation. • Process optimization: Ensure proper setup of ServiceNOW in context of processes utilized/followed by IaaS; drive automation wherever applicable; define KPIs and reporting; conduct audits; Identify areas for process enhancement based on audits and feedback; drive adherence to established KPIs across all areas. • Stakeholder Coordination : Work closely with SIAM team, global process managers and IaaS Track Leads, to clarify exceptions and ensure alignment. • Continuous Learning and Adaptation : Stay updated on best practices and industry trends to continuously improve processes and methodologies.

Requirements

• Technical expertise: ServiceNOW, ITIL, reporting (PowerBI), good knowledge of Excel data analysis formulas • Analytical skills: Data analysis, problem-solving, KPIs. • Process improvement: Identification, implementation, automation project management. • Communication and collaboration: Effective communication, relationship building. • Adaptability and learning: Continuous learning, attention to detail.

Benefits

• Benefits to take care about your health, safety and wellbeing ( medical care, life insurance, sports card)