Regional Global People Services Leader (Americas)

September 7

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Description

• The Regional GPS leader will focus on building a culture of continuous improvement, ensuring efficient and consistent employee experience and delivering operational excellence and simplification across our Global People Services team’s processes. • Fostering an inclusive culture and, through effective recruiting, coaching and succession planning, building an engaged and diverse team able to deliver best-in-class services and support. • Partnering with team members and leadership to build a long-term shared services strategy and strong working partnerships with HRBP, COEs and business functions to achieve alignment on cross-functional projects and increase customer service. • Ownership for the end-to-end transition plan for new processes into GPS, leveraging dashboards to report progress and risk status and leading the team in partnering with HRBPs/COEs for shadowing, documentation and resources mapping to ensure seamless transitions. • Creating a metrics driven organization and driving accountability, with clear SLA's and performance measures based on customer satisfaction and that align to positive employee experience. • Building reports and dashboards with meaningful metrics and communicating cross-functionally to senior stakeholders, demonstrating Shared Services value and updating on transformation progress, program initiatives and opportunities for optimization. • Responsible for embedding ongoing training and documentation for all processes and activities within GPS services and program initiatives.

Requirements

• Demonstrable expertise within HR Operations as a respected people manager, with the ability to lead, develop and empower teams. • A track record in optimally transitioning work to HR Shared Services and re-engineering processes to standardize and create the foundation upon which services can scale. • An understanding of operational excellence within HR Shared Services processes and practice, adept at crafting performance indicators and setting targets using engaging methods and tools. • Collaborative style with a strong customer focus mind-set that centres on employee experience and continuous improvement. • Demonstrated track record of handling partnerships with COEs, with the ability to drive consensus among key stakeholders with diverse needs and interests. • Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities. • Strong communication skills and able to deliver impactful metrics, dashboards and presentations to multiple audiences. • Exposure to HR automation tools.

Benefits

• We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. • We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). • You’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.