Hooli Software
Hooli Software is a technology company specializing in custom digital solutions to help businesses innovate and grow. They offer services in mobile and software development, leveraging new technologies to ensure clients remain competitive in the market. The company also provides UI/UX wireframing and design, with a focus on creating intuitive, aesthetically pleasing, and functional products. Hooli Software prides itself on taking care of the entire development process so that organizations can concentrate on their growth. They have a presence in the United States and the Philippines and are constantly looking for interns to join various technical and design roles.
51 - 200 employees
☁️ SaaS
Call Center Agent - Telesales Lead
November 10, 2024
Hooli Software
Hooli Software is a technology company specializing in custom digital solutions to help businesses innovate and grow. They offer services in mobile and software development, leveraging new technologies to ensure clients remain competitive in the market. The company also provides UI/UX wireframing and design, with a focus on creating intuitive, aesthetically pleasing, and functional products. Hooli Software prides itself on taking care of the entire development process so that organizations can concentrate on their growth. They have a presence in the United States and the Philippines and are constantly looking for interns to join various technical and design roles.
51 - 200 employees
☁️ SaaS
📋 Description
• Manage and supervise a team of telesales representatives • Motivate, coach, and develop sales representatives • Cultivate a professional working atmosphere • Assess risk in business decisions with ethical judgment • Handle customer interactions and communicate with other departments
🎯 Requirements
• Excellent communications and presentation skills • Skilled in negotiation and dealing with complaints • Persistent and results-oriented • Customer service experience is a must • At least 1-3 years of contact center experience • Track record of over-achieving KPIs • Good customer orientation and ability to adapt/respond to different types of characters • Hands-on experience in using any CRM or software for database management is advantageous • Tech Savvy • Proficient with the navigation of multiple web-based tools and Google Drive • Professional and can effectively communicate (verbally and written) in English • Minimum Typing Speed of 50 WPM with 80% Accuracy • Ability to work in a dynamic, fast-paced team culture • Able to shift gears quickly • Problem solver – provide constant performance improvement ideas and feedback • Open to new ideas and change • Coach and motivate other team members • Responsible – adhere to schedule and process guidelines
🏖️ Benefits
• Work from home until further notice • Company provided work from home set-up with allowance for internet usage • Base Pay + commission
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