Call Center Agent - Telesales Lead
November 10
Description
• Manage and supervise a team of telesales representatives • Motivate, coach, and develop sales representatives • Cultivate a professional working atmosphere • Assess risk in business decisions with ethical judgment • Handle customer interactions and communicate with other departments
Requirements
• Excellent communications and presentation skills • Skilled in negotiation and dealing with complaints • Persistent and results-oriented • Customer service experience is a must • At least 1-3 years of contact center experience • Track record of over-achieving KPIs • Good customer orientation and ability to adapt/respond to different types of characters • Hands-on experience in using any CRM or software for database management is advantageous • Tech Savvy • Proficient with the navigation of multiple web-based tools and Google Drive • Professional and can effectively communicate (verbally and written) in English • Minimum Typing Speed of 50 WPM with 80% Accuracy • Ability to work in a dynamic, fast-paced team culture • Able to shift gears quickly • Problem solver – provide constant performance improvement ideas and feedback • Open to new ideas and change • Coach and motivate other team members • Responsible – adhere to schedule and process guidelines
Benefits
• Work from home until further notice • Company provided work from home set-up with allowance for internet usage • Base Pay + commission
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