Implementation Specialist - Lodging
May 18
Description
• Support and onboard hotel partners through different connectivity systems and solutions • Track onboarding status and hotel interactions (emails, calls) within Salesforce • Collaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding, in addition to other members of the IS team • Deliver quantitative results based on onboarding quality and speed • Take a proactive approach on problem solving when experiencing delays or “hiccups” in the onboarding process • Work closely with product management on ad-hoc projects/tasks
Requirements
• Located in Brazil (GMT-3 Time Zone) • The ability to fluently speak both English and Portuguese • Strong organizational skills with a tendency to prioritize tasks based on their importance to the company’s bottom line • A self-starter with a “can-do” attitude and enthusiasm to own their onboarding portfolio • A proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholders • Solid understanding of our onboarding processes and their impact on the property’s performance on the Hopper platform • A natural curiosity and ability to ask questions or provide answers in team/group settings • A preference for taking action; A “why do later what I can do now” mindset • The ability to work with minimal guidance, be proactive, handle ambiguity and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business.
Benefits
• Well-funded and proven startup with large ambitions and competitive salary • Quarterly paid performance bonus • Unlimited PTO • Carrot Cash travel stipend • Please ask us about our very generous parental leave, much above industry standards! • Flexdesk All Access Pass & Work-from-home stipend • Entrepreneurial culture where pushing limits and taking risks is everyday business • Open communication with management and company leadership • Small, dynamic teams = massive impact
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