Implementation Specialist - Lodging
September 13
Description
• Support and onboard hotel partners through different connectivity systems and solutions • Track onboarding status and hotel interactions (emails, calls) within Salesforce • Collaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding, in addition to other members of the IS team • Deliver quantitative results based on onboarding quality and speed • Take a proactive approach on problem solving when experiencing delays or “hiccups” in the onboarding process • Work closely with product management on ad-hoc projects/tasks
Requirements
• Located in Brazil (GMT-3 Time Zone) • The ability to fluently speak both English and Portuguese • Strong organizational skills with a tendency to prioritize tasks based on their importance to the company’s bottom line • A self-starter with a “can-do” attitude and enthusiasm to own their onboarding portfolio • A proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholders • Solid understanding of our onboarding processes and their impact on the property’s performance on the Hopper platform • A natural curiosity and ability to ask questions or provide answers in team/group settings • A preference for taking action; A “why do later what I can do now” mindset • The ability to work with minimal guidance, be proactive, handle ambiguity and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business.
Benefits
• Well-funded and proven startup with large ambitions, competitive salary • Quarterly performance bonus • Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances. • Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1. • Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions. • Please ask us about our very generous parental leave, much above industry standards!. • Unlimited PTO. • Flexdesk Access Pass AND Work-from-home stipend. • Carrot Cash travel stipend. • Hopper offers a monthly subsidy to pay for teleworking utilities. • An entrepreneurial culture where pushing limits and taking risks is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact.
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