Product Operations Specialist - Flights
July 3
Description
• Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches • Own portions of operation health measurement, alerting, and incident reporting • Serve as an incident manager as needed for high-impact outages and product issues • Liaison with stakeholders at vendor partners to report issues and strategize solutions • Set requirements for new product launches to ensure benchmarks are met • Field questions from company stakeholders via intake process and document reported bugs • Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented • Run tests in the app environment when new content or products are launched • Maintain high-quality documentation of systems, processes, and settings • Flex as needed to support operational tasks in an ad-hoc manner
Requirements
• A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth • Excellent judgment; ability to ask smart questions and make quick, impactful decisions • Resilient attitude, ability to stay on your toes and move with any changes that may come your way • Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders • Customer, team & company player. Take on delegated tasks with enthusiasm towards the greater good of the company • Exceptional ability to grasp, manage, and articulate complex systems • Strong organizational skills in order to stay on top of multiple tasks at once
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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