Product Operations Specialist - Flights
June 11
Description
• Be a subject matter expert in navigating our booking environments and answering stakeholder questions related to bugs, missing content, and new product launches. • Own portions of operation health measurement, alerting, and incident reporting. • Serve as an incident manager as needed for high-impact outages and product issues. • Liaison with stakeholders at vendor partners to report issues and strategize solutions. • Set requirements for new product launches to ensure benchmarks are met. • Field questions from company stakeholders via intake process and document reported bugs. • Work with product and engineering teams to strategize solutions to known bugs, create tickets to report said bugs, and test fixes once implemented. • Run tests in the app environment when new content or products are launched. • Maintain high-quality documentation of systems, processes, and settings. • Flex as needed to support operational tasks in an ad-hoc manner.
Requirements
• Bachelor’s degree • 5-8 years of experience in Human Resources • 1-3 years minimum in a Supervisory/Management role within Human Resources • HRIS system experience • Experience with Professional Development Plans
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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