January 24
• At Hopper, customer obsession is at the forefront of our operating philosophy and practices. • To help propel our quality assurance program to the next level, we’re looking to bring on a high performing, Hopper subject matter expert who excels with communication, coordination, stakeholder management, and is highly skilled in working with data. • This Analyst will run day to day QA operations for our App sales channel and HTS partners; collaborating closely with our OSP quality teams. • Our current QA program consists of two core functions, COPC based audits, and DSAT scrubbing. • This analyst will help further develop and deliver on a third core function, QA analysis. • Working closely with Hopper service delivery and OSP quality teams we need to better convert QA signals and data into business intelligence that informs CS roadmaps and alerts the organization to performance opportunities such as product/service issues and app errors.
• 2+ year relevant experience. • Proficient in working with data, trend and root cause analysis. • Excellent communication, critical thinking and problem-solving abilities.
• Well-funded and proven startup with large ambitions, competitive salary, etc. • Unlimited PTO • Carrot Cash travel stipend • Flexdesk All Access Pass & Work-from-home stipend • Entrepreneurial culture where pushing limits and taking risks is everyday business • Open communication with management and company leadership • Small, dynamic teams = massive impact
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