Workforce Management Finance Manager

March 12

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Hopper

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Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.

airfare and analytics

201 - 500 employees

💰 $96M Venture Round on 2022-11

📋 Description

• We’re looking for a Customer Support Finance Analyst to join the Hopper Customer Service Vendor Management Operations team. • In this role you will program manage and consult for all processes involving partner invoicing, in an Accounts Payable and Accounts Receivable capacity, working with stakeholders to ensure their accuracy, and making sure all are paid before the month is over. • The role encompasses three primary areas:Accounts Payable Processing: Hopper collaborates with a global network of Customer Support Vendors (BPOs) who submit monthly invoices requiring review and approval. • The Analyst will extract data from various formats (spreadsheets, word documents, PDFs) with nonstandard formatting and generate comprehensive reports for different business units. • Meticulous attention to detail and the ability to identify discrepancies are essential. • Accounts Receivable Allocation: Support costs are maintained in a dedicated general ledger and billed to various Hopper and HTS projects and partner companies. • The Analyst will partner with Hopper finance to develop and implement defensible allocation strategies, collaborating closely with finance, workforce management, and senior leadership. • Customer Support Financial Consultant: Working under the guidance of CS leaders, the Analyst will serve as an external financial representative for Hopper and HTS. • They will develop external financial models for BPO support, which will be utilized throughout the organization. • This position is fully remote but it requires a minimum of four hours of overlap with EST business hours (9 AM–5 PM).

🎯 Requirements

• 2+ years of experience working with financial data within customer support operations • Experience in billing, invoicing, or other finance-related activities • Experience with common accounts payable concepts, practices, and procedures • Impeccable attention to detail, even when handling large data sets • Strong analytical and creative problem-solving skills, with extensive modeling experience • Experience developing and managing large-scale data structures for business intelligence analytics using data modeling • Experience developing, maintaining, and managing Excel- or Google Sheet-driven dashboards and analytics • Proficiency in Google Suite and Tableau

🏖️ Benefits

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages. • Hopper covers 100% of the premiums for group insurance plan. • Hopper offers life, short term and long term disability coverage. • HSA that covers eligible medical and dental expenses. • All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere. • All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay. • Please ask us about our very generous parental leave, much above industry standards!. • Unlimited PTO. • Carrot Cash travel stipend. • Access to co-working space on demand through FlexDesk AND Work-from-home stipend. • Entrepreneurial culture where pushing limits and taking risks is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact.