Senior Project Manager

February 8

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Horizontal Digital

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Horizontal Digital is an experience-forward consultancy that focuses on placing people at the center of their solutions. They specialize in creating meaningful, end-to-end digital experiences through strategy, creativity, and technology. Their services include CX strategy and design, sales, service, CRM, commerce, customer data management, digital experience management, infrastructure, integrations, governance, analytics, AI, and marketing automation. Additionally, Horizontal Digital offers a Marketing Cloud Master Class and has experience in enhancing digital customer journeys for brands like Shure. The company operates globally with offices in the US, India, UK, UAE, and Malaysia.

201 - 500 employees

Founded 2003

☁️ SaaS

📋 Description

• Senior Project Manager • At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. • We use these values to fuel superior results: • Lock arms • We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging our clients and communities to deliver the greatest good. • Show hustle • We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. • Embrace change • From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next. • Elevate empathy • We listen before we take action. This means understanding various perspectives and holding ourselves to a higher standard of accountability. • Never settle • We motivate each other to push past the easy answers and collectively arrive at more significant, inspiring ideas. • The Senior Project Manager is responsible for planning and directing projects to ensure that our client’s objectives are accomplished within prescribed timelines and budgets. • The Sr. PM will manage a dynamic team of individuals who constantly search for creative ways to elevate the capabilities of technology systems to meet business requirements, by capitalizing on emerging technologies and adapting technologies to the needs of the customer. • This individual is driven, solution-oriented, flexible, and familiar with Agile Methodology. • They will manage full lifecycle development from strategy through UX, Creative, and implementation. • This is a client-facing role and requires someone who is friendly, knowledgeable, and stays calm under pressure. • What you’ll do: • Manage internal and external projects from inception to successful implementation: - Define project objectives, scope, estimate, timeline and level of effort - Develop project strategies and plans, and identify the methods and tools required for the project - Keep projects on track and on budget while resolving issues with clients - Monitor progress and budget against plan • Serve as project’s main contact and be knowledgeable on all aspects of the project • Establish work plan and resourcing for each phase of project • Prepare internal and external communications, including project status reports, project time/budget reports, and other project-related documents • Confer with project personnel to provide technical advice and to resolve problems • Manage scope by coordinating and responding to requests for changes from original specifications • Ensure quality through planning, execution, quality assurance, and quality control techniques • Identify, analyze and mitigate risks to maximize the results and minimize the consequences • Work closely with the end users, business technologists, and others to understand and prioritize business goals and information needs, then develop system requirements and design specifications; direct efforts to refine conceptual systems design requirements into the technical design • Provide solutions, leadership and motivation to project team members throughout the project life cycle • Maintain a strong understanding of Client business objectives and industry trends. • Who you are: • Solid project management skills with ability to multitask and manage multiple large projects in a cross-functional environment. • Solid understanding of the software development process, including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management. • Understanding of and experience with waterfall, Agile, and hybrid project methodologies. • Exceptional verbal and written communications skills; expertise in setting and managing client expectations. • Understanding of how to leverage business applications for competitive advantage. • Conceptualize creative solutions, documentation and presenting/selling to senior management. • Strong client focus and understanding of business needs, with the ability to establish and maintain a high level of confidence. • Communicate needs and schedules to IS and clients, as well as ensure that plans are in place and standards are adhered to. • Blend creativity, problem solving, and technical skills for refining existing theories or developing new system approaches to seize opportunities and sustain business success. • Demonstrate ability to lead and motivate staff and to apply skills and techniques to solve active problems. • Present and explain technical information in a way that establishes rapport, persuades others, and gains understanding. • Strong teamwork and interpersonal skills at all management levels. • Ability to operate under dual reporting relationship (IS, clients) and work effectively in a matrixed organization. • What you bring: • 5-6 years of progressive agency and business experience. • Arabic language is useful, but not essential.

🎯 Requirements

• 5-6 years of progressive agency and business experience. Ideal candidate has 4+ years in managing large scale projects that include discovery, strategy, user experience, creative design, front end development, website development, QA, deployments and maintenance. • 3-4 years of demonstrated management/supervisory experience in website/systems development, during which more than one of the following occurred. • Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management • Demonstrated leadership of multidiscipline, high-performance work teams/groups • Successfully develop and implemented new technology • Demonstrated competency in project management and the execution of multiple or large projects • Successfully developed and implemented new work processes or process improvements • Gained experience working with customers to develop solutions to complex business problems • Arabic language is useful, but not essential