Community Manager

February 28

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

💵 $87.3k - $97k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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Hospitable.com

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Hospitable. com is a provider of advanced vacation rental software designed to automate and simplify property management. It offers a comprehensive range of features including AI-powered guest communication, a unified inbox for managing bookings across multiple channels such as Airbnb, Vrbo, and Booking. com, and a channel manager for calendar synchronization. The platform also includes tools for task management, pricing synchronization, review management, and smart lock integration. Hospitable. com aims to empower property managers to efficiently run their vacation rental businesses while minimizing manual tasks and enhancing guest experiences. Users can also build direct booking websites and access valuable analytics and reporting features to optimize business performance.

11 - 50 employees

Founded 2016

☁️ SaaS

🏠 Real Estate

🛍️ eCommerce

📋 Description

• TLDR; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. • We are currently on the lookout for a Community Manager to join our team. • As the Community Manager, you will work on growing our new online customer community, with the aim of having 50% of our 15,000+ subscriber base actively engaged by the end of the year. • To accomplish this, you will: • Increase customer engagement in the community through proactive posting of content • Collaborate with Product, Engineering, and other teams, to showcase the work they are delivering, to garner customer feedback • Act as a bridge between support and marketing - getting short-term rental hosts to advocate and answer questions for us • Report to our Head of Marketing, Miles, whose favorite fruit is avocado • Celebrate our top contributors and highlight them as Hospitable experts • Provide support on a public channel, discerning when a conversation should remain public versus when it needs to be handled one-on-one • Maintain the same brand tone of voice and communication style that we have across all of our marketing materials and customer communications • Drive customers to self-serve their support queries

🎯 Requirements

• If you're hesitant to apply for this position because you feel that you don't fully meet this list of qualifications, don't worry! • 3+ years of experience in a Community Manager role previously • Experience with an online community/forum platform (preferably Gainsight CC) • Experience in marketing and/or support roles (extra bonus points if you have both) • Strong written and verbal communication skills for both customer and internal interactions. • Excellent problem-solving abilities and technical aptitude to handle complex customer issues. • Very special kudos if you have experience in short-term rental or property management. • Everything else is a lovely bonus that we're excited to hear about!

🏖️ Benefits

• The company itself is also a product, one that we iterate on. • A supportive and caring team environment, where you are trusted, not managed. • The compensation for this role is within $87,300 - $97,000 depending on the cost of living in your location. • We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. • We also offer an extra incentive into our equity with RSUs through our $HOST token (not tied to location or status). • 35 days off per year, encouraged (including self-serve public holidays) and parental leave. • Mental health and emotional support with therapists on call through Slack. • Recognized on Inc.’s list of Best Workplaces for 2023.